gobaji Privacy Policy — Your Information Is Completely Safe

Introduction and the Privacy Policy Commitment

gobaji ("we", "our", or "the platform") is committed to providing a safe and trusted online betting and casino experience for users in Bangladesh. This privacy policy applies to the gobaji.cam website and all related services.

This policy will inform you about what personal information we collect, why we collect it, how we use it, and what steps we take to keep your information secure. By using our services, you are considered to have agreed to the terms described in this privacy policy.

gobaji believes that privacy is a fundamental right. We always treat your personal information with proper respect and protection. Our SSL encryption technology ensures that every transaction and data transfer you make is completely secure.

What Information We Collect

When you create an account and use services on gobaji, we collect various types of information. This collection is necessary for improving service quality and safe operation.

2.1 Information You Provide Directly

Information you provide during registration and account management includes:

• Full name and date of birth (for age verification)
• Email address and contact information
• National ID or passport information (for KYC verification)
• bKash, Nagad, Rocket, or bank account information
• Your chosen username and password

2.2 Automatically Collected Information

Information collected automatically when you use our platform:

• IP address and device identifier information
• Browser type, language, and settings
• Service usage history and activity logs
• Transaction history and amounts
• Promotional code and bonus usage information

2.3 Information Received from Third Parties

For the purpose of identity verification and fraud prevention, we may sometimes receive information from trusted third-party verification services. Such information collection is always conducted on a legal basis and in accordance with your consent.

Purpose of Information Use

gobaji uses your information only for the following specific and lawful purposes. We never use your information for unnecessary or unauthorized activities.

3.1 Account Management and Service Delivery

Your information is used to properly manage your gobaji account, ensure login security, process deposits and withdrawals, and provide you with a personalized experience.

3.2 Identity Verification and Age Confirmation

gobaji is for users aged 21 and above only. When a new account is created, we verify your age and confirm your identity through the KYC (Know Your Customer) process. This is necessary to protect minors.

3.3 Financial Transaction Processing

Financial information is required to securely complete your deposits and withdrawals via bKash, Nagad, Rocket, or bank transfer. Our minimum deposit amount is ৳500 and the minimum withdrawal amount is ৳800.

3.4 Fraud Prevention and Security

We monitor usage patterns to detect and prevent unauthorized access, money laundering, and other fraudulent activities. This is necessary to protect all honest users.

3.5 Customer Service and Support

Our 24/7 live chat support team uses your account information to help resolve your issues. This use of information occurs only in response to your request and with your consent.

3.6 Promotional Communications

With your consent, we may share information about special offers, bonuses, and new games with you. You may request to stop receiving such communications at any time.

Information Storage and Security

gobaji uses industry-leading security technology to keep your personal information protected. The key elements of our security system are as follows:

• SSL Encryption: All data transfers are protected by 256-bit SSL/TLS encryption, which makes your information unreadable to third parties.
• Firewall Protection: Our servers are protected by advanced firewalls that completely block unauthorized access.
• Encrypted Passwords: Your password is never stored in plain text; only its hashed form is kept in the database.
• Regular Security Audits: Our system is regularly reviewed by third-party security experts.
• Limited Access: Only authorized staff may access your information within the necessary limits.
• Two-Factor Authentication: A two-step verification system for sensitive account activities.

Although we ensure the highest level of security, we cannot claim that any transmission of information over the internet is 100% secure. We therefore encourage you to also remain mindful of protecting your own information.

Sharing Information with Third Parties

gobaji does not sell, rent, or commercially transfer your personal information to any third party. However, information may be shared in the following limited circumstances:

5.1 Payment Processing Services

Relevant financial information is shared with the respective payment service provider to complete transactions via bKash, Nagad, Rocket, and bank transfer. These providers operate under their own privacy policies.

5.2 Identity Verification Services

Limited information may be shared with trusted identity verification organizations to complete the KYC process. This information is used solely for verification purposes.

5.3 Legal Obligations

If providing information is legally required under a court order, a request from a government regulatory authority, or applicable law, we may provide information to the relevant authorities. In such cases, we will notify you in advance to the extent possible.

5.4 Business Restructuring

If gobaji undergoes a merger, acquisition, or restructuring, your information may be transferred to the new entity. In such cases, the commitments of this privacy policy will remain in effect.

Cookies and Tracking Technology

gobaji's website uses cookies and similar tracking technologies. These technologies help improve the user experience and ensure the effectiveness of the service.

6.1 Essential Cookies

These cookies are necessary for the basic operation of the website. They are used to maintain your login session, perform security checks, and save form data. Disabling these cookies will prevent the website from functioning properly.

6.2 Performance Cookies

These cookies are used to monitor and improve website performance. The data they collect is used for statistical analysis and does not reveal any personal identity.

6.3 Preference Cookies

These cookies are used to save your language preferences, display settings, and other personalization choices, so you do not have to configure settings again on each visit.

You can manage cookies by changing your browser settings. Keep in mind, however, that disabling certain cookies may affect the quality of the service.

Your Rights

You have the following rights regarding your personal information, which gobaji always respects:

7.1 Right to Access Information

You have the right to request details of what information we have collected about you. After such a request, we will provide a complete report within a reasonable time.

7.2 Right to Correct Information

If any information stored about you is incorrect or incomplete, you have the right to request a correction. Most information can be updated directly on the account settings page.

7.3 Right to Delete Information

In certain circumstances, you may request that your personal information be deleted. However, information related to legal obligations or ongoing transactions may need to be retained for a specified period.

7.4 Right to Object to Processing

You have the right to object to the use of your information for marketing or profiling purposes. In such cases, we will immediately stop the relevant processing.

7.5 Right to Data Portability

You have the right to receive your information in a structured, commonly used, and machine-readable format.

Children's and Minors' Privacy

gobaji's services are for users aged 21 and above only. We do not intentionally collect any information from minors.

During the registration process, we verify date of birth and, where necessary, identity document information to confirm age. If we become aware that information from a minor has been collected, it will be deleted immediately and the associated account will be closed.

If a parent or government authority reports a minor's account, we take immediate action. Child protection is an integral part of our responsible gaming policy.

Data Retention Period

gobaji retains your information only for as long as necessary. The following factors are considered when determining the retention period:

• Account Information: Information for active accounts is retained until the account is closed.
• Transaction Records: Records of financial transactions are retained for a specified period in accordance with legal obligations.
• KYC Documents: Identity verification documents are retained in accordance with regulatory requirements.
• Contact History: Support chat and email correspondence are retained for a reasonable period to ensure service quality.
• Marketing Preferences: Until consent is withdrawn, or up to 3 years where applicable.

After the specified period, data is securely deleted or anonymised in a way that no individual can be identified.

Policy Changes

gobaji may update this privacy policy from time to time. When changes occur, we will notify you in the following ways:

• The "Last Updated" date at the top of the page will be changed.
• For significant changes, a notification will be sent to your registered email address.
• A notification may appear after you log in to the website.

Continued use of the service after the updated policy is published will be taken as your acceptance of the new policy. We recommend that you visit this page regularly.

For significant changes involving new types of data processing or sharing data with new third parties, we will seek your active consent.

Contact Us

If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact us:

• Speak directly with our support team via 24/7 live chat — assistance available in Bengali.
• Email: [email protected]

Privacy-related requests are generally responded to in detail within 30 business days. For urgent security issues, contact us directly via live chat.